Sep 21 2017

What is an ITSM Major Incident? ITIL doesnt say #itil,itsmf,itsm,service #management,cobit

# what is an ITSM Major Incident? ITIL doesnt say. Google Plus One Tweet Widget Pinterest One of the enigmatic parts of ITIL is Major Incidents. Here are my tips for better Major Incident Management. If you look at ITIL 2011 Service operation there is a paragraph under headed Major Incidents (MI). It tells you that: There is a separate procedure You must agree what constitutes a MI Form a separate team Keep incident and problem separate um. that’s about it. On Figure 4.3 in that book, the incident process flow branches to a box marked “Major Incident” and …

Aug 8 2017

ItSMF UK #itsm #service #management

# The premier community for IT Service Management PSMF: professionalism in service management Who We Are ITSMF UK is the country’s leading association for IT Service Management professionals. With members ranging from individual practitioners to large multinational organisations. Offering a wide range of member groups, events, professional support services and helping to drive the development of ITSM as a professional discipline and sector. LEARN MORE ITSM17 This year Europe’s leading IT service management conference will be moving to an exciting venue in the Manchester Central on 20th and 21st November, offering the usual broad range of thought-leading break-out sessions and …