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Relocate to Tucson – Tucson Metro Chamber #internet #providers #in #tucson #az


Relocate to Tucson

Department of Transportation
The Transportation Department also operates Tucson’s metropolitan transit system, including Sun Tran Buses and special transport vans, or Sun Van, for those with special needs.
4220 S Park Ave
Tucson, AZ 85714
Schedule Information: 792-9222
Sun Van Reservations: 620-1234
Special Service: 791-4100

Tucson International Airport
7250 South Tucson Boulevard
Tucson, AZ 85756
Phone: (520) 573-8100

Marana Regional Airport
11700 W Avra Valley Rd.
Marana AZ, 85653
Phone: (520) 382-8052

Port of Tucson
6964 E. Century Park Drive
Tucson, Arizona 85756
Phone: (520)623-1411

City of Tucson
The Department of Transportation is responsible for maintaining City streets, street signs, traffic signals and street lighting.
201 N Stone
Tucson, AZ
Street Maintenance: (520) 791-3154
After Hours/Weekends: (520) 791-4144

Pima County
Pima County Transportation oversees County Street and roads. Regional Flood Department oversees flood control operations.
201 N. Stone
Tucson, AZ
Road Maintenance: (520) 740-2639
Emergencies: (520) 295-4595
Transportation Problems: (520) 740-6410

Regional Flood Department
Flood Control Flooding Problems: (520) 243-1800

State of Arizona
The State Department of Transportation maintains the region’s designated State routes, including Interstate 10.
1444 W Grant Rd
Tucson, AZ
I-10 Maintenance: (520) 628-5700
Other Maintenance: (520) 628-5705

Banner University Medical Center North Campus
1501 N. Campbell Avenue
Tucson, AZ 85724
Phone: (520) 694-0111

Banner University Medical Center South Campus
2800 E. Ajo Way
Tucson, AZ 85713
(520) 874-2000

HealthSouth Rehabilitation Institute of Tucson
2650 N. Wyatt Drive
Tucson, AZ 85712
Phone: (520) 325-1300

Holy Cross Hospital
1171 W. Target Range Road
Nogales, AZ 85621
Phone: (520) 285-3000

Kindred Hospital
355 N. Wilmot Road
Tucson, AZ 85711
Phone: (520) 584-4500

Northwest Medical Center
6200 N. La Cholla Blvd.
Tucson, AZ 85741
Phone: (520) 742-9000

Oro Valley Hospital
1551 E. Tangerine Road
Oro Valley, AZ 85755
Phone: (520) 901-3500

Southern Arizona VA Health Care System
3601 S. 6th Avenue
Tucson, AZ 85723
Phone: (520) 792-1450 | 800-470-8262

St. Mary’s Hospital
1601 W. Saint Mary’s Road
Tucson, AZ 85745
Phone: (520) 872-3000

St. Joseph’s Hospital
350 N. Wilmot Road
Tucson, AZ 85711
Phone: (520) 873-3000

Tucson Medical Center
5301 E. Grant Road
Tucson, AZ 85712
Phone: (520) 327-5461

Tucson Electric Power Company
TEP provides electrical service to most area residences and businesses. Its Customer Service Office is open 7:00 am – 7:00 pm (M-F).
PO Box 711
Tucson, AZ 85702
Customer Service: (520) 623-7711
Informacion en Español: (520) 623-7722
Outages/Storm Damage: (520) 623-7711
Other Emergencies 24 Hrs/7 Days a Week: (520) 623-3451

Trico Electric Cooperative
Trico is a non-profit, member-owned cooperative that economically provides safe, reliable electricity that optimizes benefits for their members and their communities.
8600 W. Tangerine Rd.
Marana, AZ 85658
Phone: (520) 744-2944

Southwest Gas Corporation
Southwest Gas provides natural gas service to most area residences and businesses. Its Customer Service Office is open 8:00 am – 5:00 pm (M-F).
3401 E. Gas Road
Tucson, AZ 85714
Customer Service: (520) 889-1888
Gas Leak/Emergency: (520) 746-1076
General Offices: (520) 889-5600

Tucson Water Department
Tucson Water Department provides water service to most City residents and a large number of other area communities.
310 W Alameda
Tucson, AZ 85701
Customer Services: (520) 791-3242
Emergency/After Hours: (520) 791-4133
General Information: (520) 791-4331

Metro Water District
Metro Water provides water service primarily in the northwest metropolitan Tucson area.
6265 N. La Canada
Tucson, AZ 85704
General Information: (520) 575-8100

333 E. Wetmore Rd. Third Floor
Tucson, AZ 85705
Phone: (520) 838-3000
*CenturyLink is the official provider of Advanced, IP Voice Communication Services for the Tucson Metro Chamber

Cox Communications
1440 E. 15th Street
Tucson, AZ 85719
Phone: (520) 867-7470

8800 E. Chaparral Rd. Ste 300
Scottsdale, AZ 85250
Phone: (800) 799-0600

City of Tucson Recycling
Environmental Services provides residential collection of recyclable materials.
4004 S. Park Ave
Tucson, AZ
Recycling Information Line: (520) 791-5000

City of Tucson
Environmental Services provides residential and commercial refuse collection for City residents and businesses. Billing for refuse collection is included in your monthly water bill.
4004 S. Park Ave
Tucson, AZ
Customer Service: (520) 791-3171
Commercial Services: (520) 791-3171

Landfill Information: (520) 791-5085
Pima County Information: (520) 243-7300
Public Works Department General Environmental Landfill Information: (520) 740-4014

Waste Management, Inc.
5200 W. Ina Road
Tucson, AZ 85743
Customer Service: (520) 744-2600

Pima County Wastewater Management operates the sewer system in the metropolitan Tucson area, including the City of Tucson.
Sewer Emergencies: (520) 443-6500
General Information: (520) 740-6500
Billing: (520) 740-6609

  • Satellite Internet Providers #business #class #internet #providers


    Skycasters Satellite Internet Service

    When it comes to satellite Internet service providers, you have a choice to make. However, when you need business class satellite Internet service, there is really only one choice to make. You need Internet that is fast, reliable, and always available. In any economy, your business can’t afford to miss any opportunity. That makes your Internet more important than ever. As the new generation gets older, they are relying more on electronic communications, like emails and texting, rather than making phone calls. Even older generations are turning to the Internet as their main source of communication. With the right Internet provider, you will make sure that you meet the needs of all your clients. You will also be assured that your Internet will be there when you need it most. After all, what good is connectivity if it doesn’t come with the speed to handle all of your communication needs?
    Skycasters is the leader in broadband satellite Internet for business entities that need more than traditional terrestrial landlines. Unlike other satellite Internet providers, everything in our infrastructure—from our teleports and hubs to the network operating center—is business-grade and company-owned.


    All of our equipment is company-owned, which allows us to give you more reliable, more cost-effective services than the competition


    You can’t afford to lose speed when it comes to your business’ operations. We have the resources you need to maintain, and improve, your speed

    Customer Service

    Our team is dedicated to your success. Contact us directly for 24/7 customer support and more!

    Akron, OH – February 13, 2017 Twice a year, Skycasters likes to take a little time to post on our blog and news section about sun fade, a condition which affects all satellite communications. In late winter and again in mid-fall, the sun lines up with the Earth and interrupts transmissions to communications satellites. Our [ ]

    Akron, OH – September 7, 2016 Twice a year, Skycasters likes to take a little time to post on our blog and news section about sun fade, a condition which affects all satellite communications. In late winter and again in mid-fall, the sun lines up with the Earth and interrupts transmissions to communications satellites. Our [ ]

    News for Visitors

    Just in time for Satellite 2016 and the company s 15th anniversary, Skycasters has incorporated exciting new technology allowing the release of new service plans. At Skycasters, high speed reliable connectivity for our customers is only part of our mission. With these advances, Skycasters is releasing new service plans at Satellite 2016, which still include their [ ]

    In the face of disaster, sustaining channels for communication can be critical. Emergency response teams must give instruction, exchange logistical information, and provide key updates to ensure recovery efforts can proceed. Yet traditional ground communication may be compromised as a result of a disaster, and repairing these channels is often the last thing any response [ ]

    Northern Arizona loses Internet, phone lines as CenturyLink fiber-optic line cut by vandals – CBS News, internet providers flagstaff.#Internet #providers #flagstaff


    Vandals cut northern Arizona’s digital umbilical cord

    Last Updated Feb 26, 2015 12:35 PM EST

    Internet providers flagstaff

    FLAGSTAFF, Ariz. — People across northern Arizona couldn’t use the Internet, their cellphones or landlines for several hours Wednesday after someone vandalized a fiber-optic line that brings communications to a large part of the state, officials said.

    Businesses couldn’t process credit card transactions, ATMs didn’t function, law enforcement databases were unavailable, and even weather reports were affected in an area stretching from north of Phoenix to Flagstaff, about 100 miles away.

    CenturyLink spokesman Alex Juarez said the problem was first reported around noon Wednesday. Internet and phone service started to come back to some residents and businesses in Flagstaff by 6:30 p.m.

    He said in an email sent shortly after 3 a.m. MST Thursday that “all services in North Phoenix and Northern Arizona, lost due to vandalism, have been restored.”

    There was no estimate available on how many people were affected.

    Phoenix police said CenturyLink employees found that the fiber-optic cable in far north Phoenix had been completely cut through. Police were investigating the incident.

    The cable, which CenturyLink owns, is near a riverbed in an area that isn’t accessible to vehicles. It carries signals for various cellphone, television and Internet providers that serve northern Arizona.

    According to Juarez, technicians from Monroe, Louisiana-based CenturyLink had to go through a long, tedious process of inspecting the line “mile by mile.” Meanwhile, Flagstaff’s 69,000 residents tried to go about their daily business.

    Zak Holland, who works at a computer store at Northern Arizona University, said distraught students were nearly in tears when he said nothing could be done to restore their Internet connection.

    “It was kind of a slap in the face if the Internet goes down,” Holland said. “It just goes to show how dependent we are on the Internet when it disappears.”

    Many students told Holland they needed to get online to finish school assignments. University spokesman Tom Bauer said it was up to individual professors on how to handle potentially late assignments.

    In Prescott, businesses were open and trading on the famous “Whiskey Row.” Residents told CBS 5 News-KPHO that being hurled 25 years into the technological past was really just a an inconvenience.

    “No one’s phones work, their internet’s down, none of our computers work, ATMs are down,” said a bartender at the Whiskey Row Pub, where transactions were being conducted in cash-only.

    Kate Hance and Jessie Hutchison stopped at a Wells Fargo ATM to get cash because an ice cream shop couldn’t take credit cards without a data connection. They left empty-handed because the outage also put cash machines out of service.

    “It’s moderately annoying, but it’s not going to ruin my day,” Hutchison said.

    Staff at Bookmans Entertainment Exchange in Flagstaff said they tried for about 45 minutes to restore their Internet connection before employees realized their equipment wasn’t the problem.

    People often go to the popular bookstore and cafe to do homework, listen to music, watch movies and browse jobs online. Some set down their computers Wednesday only to walk out minutes later after learning Internet service was down.

    Staff suggested to kids bewildered by the technical problem that they should read a book.

    Cordell Charley just finished some online banking when the outage happened and shut off his computer to grab lunch.

    “You just feel lost,” he said. “It’s like, what happened?”

    Mark Goldstein, secretary for the Arizona Telecommunications and Information Council, said CenturyLink’s cable likely has bundles of fibers that can be leased to multiple service providers. If the line follows only one direction with no alternative paths to reroute service, then any damage to the line will wreak havoc.

    At Flagstaff City Hall, employees were unable make or receive calls at their desks.

    “It’s quieter than usual,” said Stephanie Smith, assistant to the city manager. “The good thing is there is still lots of work to get done even without phones ringing.”

    The city was relying on the Arizona Department of Public Safety to assist with dispatching police and fire services.

    In Prescott Valley, about 75 miles north of Phoenix, authorities said 911 service was being supplemented with hand-held radios and alternate phone numbers. Water and sewer facilities switched to manual operations, and residents needed cash to make utility and court payments.

    Yavapai County spokesman Dwight D’Evelyn said 911 lines were limited Wednesday afternoon and authorities couldn’t access law enforcement databases.

    Weather reports from the region weren’t able to reach anyone. During their evening newscasts, Phoenix television stations showed blank spaces on their weather maps where local temperatures would normally appear.

    2015 CBS Interactive Inc. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed. The Associated Press contributed to this report.

    Cisco SPA8000 8-Port IP Telephony Gateway Cisco Small Business Voice Gateways and ATAs Data Sheet #ip #telephony #providers


    Cisco SPA8000 8-Port IP Telephony Gateway Cisco Small Business Voice Gateways and ATAs Data Sheet

    High-Density VoIP Gateway for Analog Devices

    ● Connect up to eight analog devices to your IP network, such as fax, standard phone, or overhead paging system

    ● Continue to use existing analog phones on your VoIP system

    ● Excellent for IP Centrex deployments, providing remote provisioning and support for dynamic, in-service software upgrades

    ● Clear, high-quality voice communication, using standards based voice codec’s and quality of service

    Figure 1. Cisco SPA8000 8-Port IP Telephony Gateway

    The Cisco SPA8000 8-Port IP Telephony Gateway (Figure 1) is a full-featured analog telephone adapter (ATA) for small businesses, providing enhanced communication services via a broadband connection to the Internet.

    The Cisco SPA8000 features eight RJ-11 FXS ports to connect analog telephones to IP-based data networks and includes a single multiport RJ-21 50-pin connector, offering an alternative connection choice when deploying the telephony gateway in varied environments. The device also has one 10/100BASE-T RJ-45 Ethernet interface to connect to either a router or a multilayer switch.

    Solid in design, the Cisco SPA8000 is an affordable solution that is ideally suited for use in business and consumer voice over IP (VoIP) service offerings, including call centers and multidwelling environments. Customers can protect and extend their investment by continuing to use their existing analog telephones and teleconferencing equipment.

    Installed by the end user and remotely provisioned, configured, and maintained by the service provider, each Cisco SPA8000 converts voice traffic into data packets for transmission over an IP network and uses common standards for voice and data networking for reliable voice and fax operation.

    ● Toll-quality voice and carrier-grade feature support: The Cisco SPA8000 delivers clear, high-quality voice communication in diverse network conditions. Excellent voice quality in a demanding IP network is achieved via the advanced implementation of standard voice coding algorithms. The SPA8000 is interoperable with common telephony equipment such as voicemail, fax, private branch exchange (PBX), and interactive voice response systems.

    ● Large-scale deployment and management: The Cisco SPA8000 enables service providers to provide customized services to their subscribers. It can be remotely provisioned and supports dynamic, in-service software upgrades. A highly secure profile upload saves providers the time and expense of managing and preconfiguring or reconfiguring customer premises equipment (CPE).

    ● Ironclad security: Cisco understands that security for both end users and service providers is a fundamental requirement for a solid, carrier-grade telephony service. The Cisco SPA8000 supports highly secure, encryption-based methods for communication, provisioning, and servicing.

    ● Eight voice ports (RJ11) for analog phones or fax machines

    ● Impedance agnostics: eight configurable settings

    ● Call waiting, cancel call waiting, call waiting caller ID

    ● Caller ID with name and number (multinational variants)

    ● Caller ID blocking

    ● Call forwarding: no answer, busy, all

    ● Three-way conference calling with local mixing

    ● Message waiting indication-visual and tone based

    ● Call back on busy

    ● Call blocking with toll restriction

    ● Distinctive ringing-calling and called number

    ● Off-hook warning tone

    ● Selective/anonymous call rejection

    ● Touch-tone phone keypad configuration with interactive voice response (IVR)

    ● Fax: G.711 pass-through or real-time fax over IP via T.38 (T.38 support is dependent on fax machine and network/transport resilience)

    Table 1 contains the specifications and package contents for the Cisco SPA8000 8-Port IP Telephony Gateway. Table 2 compares the SPA8000 with other Cisco Small Business Voice products.

    Table 1. Specifications for the Cisco SPA8000 8-Port IP Telephony Gateway

    * Note: Many specifications are programmable within a defined range or list of options. Please see the Administration Guide for details. The target configuration profile is uploaded to the SPA8000 at the time of provisioning.

    Cisco Limited Warranty for Cisco Small Business Series Products

    This Cisco Small Business product comes with a 1-year limited hardware warranty with return to factory replacement and a 90-day limited software warranty. In addition, Cisco offers software application updates for bug fixes and telephone technical support at no charge for the first 12 months following the date of purchase. To download software updates, go to: .

    Product warranty terms and other information applicable to Cisco products are available at .

    Financing to Help You Achieve Your Objectives

    Cisco Capital can help you acquire the technology you need to achieve your objectives and stay competitive. We can help you reduce CapEx. Accelerate your growth. Optimize your investment dollars and ROI. Cisco Capital financing gives you flexibility in acquiring hardware, software, services, and complementary third-party equipment. And there’s just one predictable payment. Cisco Capital is available in more than 100 countries. Learn more .

    For More Information

    For more information on Cisco Small Business products and solutions, visit: .

    What is Software as a Service (SaaS)? Definition from #erp #service #providers


    Software as a Service (SaaS)

    Software as a service (SaaS) is a software distribution model in which a third-party provider hosts applications and makes them available to customers over the Internet. SaaS is one of three main categories of cloud computing. alongside infrastructure as a service (IaaS) and platform as a service (PaaS).

    Download this free guide

    Download: Compare the cloud services of Azure, AWS, and Google

    These three vendors offer services ranging from big data in the cloud to serverless computing and more. Read on for a vendor-neutral comparison by our experts.

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    SaaS removes the need for organizations to install and run applications on their own computers or in their own data centers. This eliminates the expense of hardware acquisition, provisioning and maintenance, as well as software licensing, installation and support. Other benefits of the SaaS model include:

    Flexible payments. Rather than purchasing software to install, or additional hardware to support it, customers subscribe to a SaaS offering. Generally, they pay for this service on a monthly basis using a pay-as-you-go model. Transitioning costs to a recurring operating expense allows many businesses to exercise better and more predictable budgeting. Users can also terminate SaaS offerings at any time to stop those recurring costs.

    Scalable usage. Cloud services like SaaS offer high scalability, which gives customers the option to access more, or fewer, services or features on-demand.

    Automatic updates: Rather than purchasing new software, customers can rely on a SaaS provider to automatically perform updates and patch management. This further reduces the burden on in-house IT staff.

    Accessibility and persistence: Since SaaS applications are delivered over the Internet, users can access them from any Internet-enabled device and location.

    But SaaS also poses some potential disadvantages. Businesses must rely on outside vendors to provide the software, keep that software up and running, track and report accurate billing and facilitate a secure environment for the business’ data. Providers that experience service disruptions, impose unwanted changes to service offerings, experience a security breach or any other issue can have a profound effect on the customers’ ability to use those SaaS offerings. As a result, users should understand their SaaS provider’s service-level agreement. and make sure it is enforced.

    SaaS is closely related to the ASP (application service provider) and on demand computing software delivery models. The hosted application management model of SaaS is similar to ASP: the provider hosts the customer’s software and delivers it to approved end users over the internet. In the software on demand SaaS model, the provider gives customers network-based access to a single copy of an application that the provider created specifically for SaaS distribution. The application’s source code is the same for all customers and when new features are functionalities are rolled out, they are rolled out to all customers. Depending upon the service level agreement (SLA), the customer’s data for each model may be stored locally, in the cloud or both locally and in the cloud.

    Organizations can integrate SaaS applications with other software using application programming interfaces (APIs). For example, a business can write its own software tools and use the SaaS provider’s APIs to integrate those tools with the SaaS offering.

    There are SaaS applications for fundamental business technologies, such as email, sales management, customer relationship management (CRM), financial management, human resource management, billing and collaboration. Leading SaaS providers include Salesforce, Oracle, SAP, Intuit and Microsoft.

    SaaS applications are used by a range of IT professionals and business users, as well as C-level executives .

    This was last updated in May 2016

    Next Steps

    Jama Software may be easier to use than you think

    markm20 – 23 Sep 2012 6:18 AM

    Unlike traditional software which is conventionally sold as a perpetual license with an up-front cost (and an optional ongoing support fee), SaaS providers generally price applications using a subscription fee, most commonly a monthly fee or an annual fee. Consequently, the initial setup cost for SaaS is typically lower than the equivalent enterprise software. SaaS vendors typically price their applications based on some usage parameters, such as the number of users ( seats ) using the application.

    AnonymousUser – 20 Jan 2013 2:11 PM

    Roughly 50% of all SaaS contracts aren’t on a subscriber’s contract template. To put yourself in the best possible position to use your SaaS or cloud computing contract template, you have to get the contract template in front of prospective bidders as a part of a competitive bid. But that implies you have a SaaS contract template to begin with. For a comprehensive SaaS contract and to learn how to negotiate critical cloud terms and conditions, check out the Contract Negotiation Handbook: Software as a Service.

    AnonymousUser – 19 Sep 2013 11:16 PM

    BenefitsPark provide SaaS based EDI Tool in USA, it has provided an access to even the small organization and to effectively integrate it into their systems for better operational efficiency

    VoIP Service – VoIP Phone Service by ViaTalk VoIP Provider #internet #phone, #internet #phone #service, #broadband #phone, #broadband #phone #service, #broadband #phone #services, #broadband #phone #system, #broadband #phone #provider, #broadband #phone, #internet #phone, #digital #phone, #digital #phone #service, #digital #phone #provider, #internet #phone #calls, #voip, #voip #provider, #voip #providers, #voip #service, #voip #services, #residential #voip, #business #voip, #cheap #phone #service, #unlimited #long #distance


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  • 1st Providers Choice #leading #providers #of #emrs


    1st Providers Choice

    Since 1983 providers all over the U.S. have enjoyed the flexibility and power of our software. 1st Providers Choice specializes in Electronic Health Records Practice Management Software designed to help practices improve the quality of care, reduce risk, cut costs, and increase revenues.

    Customer Service is Our #1 Focus

    Appropriate for any sized practice—from a small solo practice, to a large multi-provider/multi-location group—this feature-rich system allows you to create and maintain patient billing information and Electronic Health Records faster and more efficiently than ever before.


    Choosing 1st Providers Choice as a business partner has been an excellent choice for our office. We received extensive training from the educational team and find the program to be very user friendly. Scheduling is easy and our billing process has been greatly expedited. The EHR part of the program is easy to work, saves time and helps prevent errors. We have successfully implemented the built-in fax and camera features. 1st Providers Choice is a progressive company that keeps up-to-date on laws and changes and offers excellent support. Thanks, 1st Providers Choice, for helping our office run more efficiently. We really like this program.

    Latest Blog Posts

    Leading Podiatry EHR, Billing Management Software Demonstrated Live at The National 2017 American Podiatric Medical Association (APMA) Annual Scientific Meeting in Nashville July 27 to July 30th Booth #722
    July 21, 2017

    The APMA 2017 Annual Scientific Meeting (also known as The National) will be held July 27–30 in Nashville, TN, at the Gaylord Opryland Resort Convention Center. Leading podiatry professionals will gather for this four-day educational event, projected to be Continue reading

    Leading ASC EHR, Billing Management Software Demonstrated Live at FSASC Annual Conference Trade Show in Orlando July 12th to July 14th
    June 28, 2017

    The 2017 Florida Society of Ambulatory Surgical Center (FSASC) Annual Conference Trade Show, which will take place in Orlando, FL, at the Walt Disney World Swan and Dolphin Resort, will be a great way for ambulatory surgical center teams Continue reading

    Demonstration of Leading ASC EHR, Billing Management Software at Arizona Ambulatory Surgery Center Association 2017 Annual Conference in Scottsdale June 29th to June 30th
    June 16, 2017

    1st Providers Choice is excited to announce that we will once again be participating in the Arizona Ambulatory Surgery Center (AASCA) 2017 Annual Conference in Scottsdale, Arizona. The two-day educational event that will draw leading industry professionals from around the Continue reading

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    Voice over ip #voip #providers #list, #voice #over #ip, #voip #service #providers, #


    Recently Google has released its new Nexus 6 mobile phone, and it comes with several tweaks, one of which is the fact, that the device is locked for several carriers. Previously Nexus smart phones were open for all carriers and any SIM cards, but it seems that Nexus 6 still can be useful for various carriers in some cases.

    With more than 45% of consumers are expected to buy smart phones or any other digital devices during this festive season, has created a list of shop advices for parents where to get a first mobile phone for their child.

    Mobile Internet revolution does not show any signs of slowing down, with income almost 73 Billion GBP per year for TOP5 European countries.

    CounterPath Corporation, being the true leader in sector of differentiated mobile VoIP software applications, has announced about deployment of its Bria Mobile softphone by, in order to empower subscribers of company’s VirtualPBX service to transform their cellular phones into VoIP endpoints that are operationally completely interchangeable with the appropriate business VoIP platforms.

    Companies Accenture and one of the prominent eCommerce entity Acquity Group have announced a definitive agreement. In framework of the initiative Accenture acquires Acquity, thus improving marketing positions and extending the outreach of IT services that Accenture brings up to its customer base.

    Providers List

    Switchboard Phone System 2017 Buyers Guide #hosted #phone #system #providers


    Office Phone Switchboard Systems

    Despite its invention over a century ago, the switchboard phone system remains an essential element of business communications.

    Phone calls are the first point of contact with potential customers for many brands, so choosing the right phone system is key to delivering the highest levels of customer satisfaction.

    There are an array of modern switchboard phone systems in the marketplace today. Read on to learn whether a switchboard phone system is right for your business.

    What is a switchboard phone system?

    Today, the switchboard is a highly automated, sophisticated system fully integrated with the latest Internet-based phone systems. It may not even be called a switchboard, but it delivers all features and benefits of a traditional system, and much more. And, as an added bonus, it can give you significant savings on infrastructure and operating costs.

    The latest switchboards are more likely to be called PBXs (Private Branch Exchange) or virtual switchboards. They have the essential functionality to greet callers, provide them with options, route calls to the correct extension and manage call queues, with or without the assistance of an operator.

    If you are planning to upgrade your phone system and you currently have an analogue telephone switchboard or PBX, take a look at the new generation of virtual switchboard solutions.

    If you’re not sure which provider would suit you best, let us help and simply complete our short form today.

    Advantages of Phone Switchboards

    With the advances connected to phone switchboards the advantages for businesses have grown as a result. Whatever type of switchboard solution you decide to implement it is important you choose the right one that offers the most benefits for your organization’s communication process.

    Transfer Calls To Any Location

    The most important advantage they offer is that they are Internet-based. That means they can transfer calls to any location or any device with an Internet connection. If your business has employees who work from home, freelance contractors or sales representative and service engineers in the field, no problem. A virtual switchboard system can reach them. It doesn’t matter if they use home phones, office desk phones or mobile devices, they remain in contact.

    Reduce Your Infrastructure And Maintenance Costs

    A second advantage is that you don’t have to house the system on your own premises. You can take a hosted solution, which is managed and maintained by a service provider ‘in the cloud’. You won’t have any upfront costs for infrastructure and you won’t need a technician on site to run the system. Instead, you pay an affordable monthly fee that covers management, maintenance and upgrades.

    Benefit From Advanced Functionality

    Modern PBXs are generally part of a wider Internet telephony system such as Voice over Internet Protocol (VoIP) or Unified Communications (UC). These systems add even more functionality to the modern switchboard system.

    One of the most useful features is Presence. That tells the system or the operator if an employee is available to take calls, does not wish to be disturbed or is not available. The switchboard can then route calls to another extension if a contact is not available.

    VoIP and UC systems also enable employees to set their own call forwarding preferences. If their office phone does not answer, the virtual switchboard can forward the call to mobile numbers, home phones, voicemail or other devices. That helps ensures callers get a response, rather than a phone just ringing.

    Modern switchboard systems also support multiple communication channels, so callers can make contact by their preferred method, which could include email, voice, text, chat or Instant Messaging.

    Expand Capacity As You Need It

    Hosted switchboard solutions offer another important advantage – scalability. If your business grows, or call volumes increase temporarily, you can increase capacity on demand. There is no need to install new lines or keep customers waiting in lengthy queues. Hosted switchboards give you much greater flexibility.

    Find the right switchboard phone system for your phone business by comparing solutions.

    Choose The Right Switchboard Solution

    There are many benefits in deploying a modern switchboard system, but it’s important to choose a solution that meets your business, operational and financial needs. At the end of this article, you will find information on some of the best switchboard systems available. But before you contact a supplier, it can help to be aware of the main options when it comes to selecting the type of switchboard solution you need.

    There are three main categories:

    • Virtual PBX
    • Interactive Voice Response (IVR)
    • Automatic Call Distribution (ACD)

    Virtual PBX

    A virtual PBX is ideal for businesses that want an affordable solution that gives them switchboard functionality. This solution is hosted in the cloud. eliminating infrastructure and maintenance costs. The virtual switchboard can route calls to the correct extension in any location, manage queues, put callers on hold and alert employees when calls are waiting.

    This is a great solution for small businesses that want the equivalent of an automated answering system that provides a professional response to callers and ensures everyone in the business remains in contact.

    Interactive Voice Response (IVR)

    An IVR system takes virtual reception a stage further and automates call response so you don’t need a switchboard operator. Callers receive recorded greeting and a series of options, such as ‘press 1 for sales’ or ‘press 2 for customer service’. The system forwards the calls to the correct department. Inbound IVR is an ideal system for businesses that wants to route calls to specific departments or allow customers to choose from a larger menu of options.

    Outbound IVR systems are a useful way to automate the distribution of customer communications, such as appointment reminders, sales or service follow-ups. They enable call centres to build engagement with customers through regular communications and to personalise contacts when IVR is integrated with a customer relationship management (CRM) system.

    IVR systems are also available that integrate inbound and outbound functionality.

    Automatic Call Distribution (ACD)

    This type of system is suitable for call centres or larger businesses with sales or customer service teams. ACD systems, as the name suggests, route incoming calls to agents based on predefined business rules. The rules help to ensure a call is answered by an agent with the right skills or product knowledge. However, in busy periods, calls may be routed to the first available agents.

    Set Out Your Requirements

    Before contacting a service provider, you need to draw up a specification for your switchboard system. Do you want a hosted solution or a system on your own premises? What features do you need? How many lines do you need initially, and is the system scalable? An Internet search can help you identify a shortlist of potential suppliers, but take time to discuss your needs in detail with each provider.

    Phone Switchboard Comparison

    Below, you’ll find a small selection of systems from reputable manufacturers.

    MiTel MiVoice Office 400 Series

    MiVoice Office 400 Series

    The MiTel MiVoice Office 400 Series incorporates the Mitel MiVoice 1560 PC Operator, which combines a PC and a telephone. The PC provides a central point of information to support efficient call handling and call management.

    Operators can take, make or forward calls via the PC or any MiVoice Office 400 system phone. This system provides operators with direct access to a wide range of information, as well as flexible call management. The switchboard displays incoming callers’ names to allow a personal greeting. It also indicates presence information so that calls can be routed to the right person or a colleague.

  • Customizable screen layout
  • Caller ID
  • Status information on all employees
  • Call transfer by mouse click or key
  • Alerts by text or email
  • Integration with MiTel MiVoice Office 400 Series

    MiTel MiVoice 4224 Digital Phone

    MiVoice 4224 Digital Phone

    The MiVoice 4224 Digital Phone is designed for operators working with MiTel MX-ONE and BusinessPhone PBXs. Packed with features including the numeric keypad providing single access to all call-handling functions.

    The MiTel MiVoice 4224 Digital Phone model has a large, five-row adjustable graphical display that provides a clear layout for status and call information.

  • A five-row adjustable graphical display
  • 12 function keys with LEDs
  • 4 large Clear and Speech keys with LEDs
  • 1 large Answer/Extend key
  • Headset port
  • Programmable ringer loudness and tone character
  • Acoustic shock protection

    Find out more about the entire Mitel phone system range on our manufacturer profile page.

  • CES 2016: Why the IoT needs fiber-optic broadband to succeed #fiber #optic #broadband #providers


    CES 2016: Why the IoT needs fiber-optic broadband to succeed

    A panel of fiber broadband experts speaking at CES 2016 in Las Vegas this week said the Internet of Things (IoT) will not only benefit from fiber-optic broadband, it will require it.

    Katie Espeseth, vice president of new products for EPB – the Electronic Power Board in Chattanooga, Tennessee, responsible for building and maintaining one of the country’s most famous fiber-optic networks – explained that the country’s first gigabit-speed municipal broadband network was built to support an IoT application.

    Tasked with maintaining power supply to the city, the EPB sought to deploy a series of supercomputers that would constantly monitor the power grid throughout the city. This called for an always-on, gigabit-speed internet service.

    Today, the organization has 1,400 devices operating in the field, diagnosing problems on the power grid and re-routing power to resolve outages. Espeseth said the system has reduced power outage duration time by 55% to 60% since it was deployed. This would not be possible without a 100% fiber-optic support network, she said.

    An added benefit was the ability to offer gigabit-speed broadband to homes and businesses in Chattanooga, which has driven revenue for the city and earned it the moniker “Gig City.”

    Lev Gonick, CEO and co-founder of OneCommunity, pointed to a common theme at CES this year – the importance of the network to handle 4K high-definition video. While much of the focus at the show is on supporting 4K for entertainment purposes, Gonick highlighted a medical application in use among neurosurgeons in Cleveland, where OneCommunity helped deploy a fiber-optic network capable of 100 Gbps data transfer speeds.

    Gonick pointed to the deployment of Surgical Theater at the Cleveland facility, which uses high-definition cameras to provide video assistance during operations. This is the kind of application that needs to stream ultra-high-definition video and cannot fall victim to video buffering, Gonick said.

    “Anything hanging on the network is IoT,” Gonick said. “These are not switches or optical gear. These are gaming environments that are being used for medical activity.”

    Gonick also highlighted an added benefit of the fiber-optic networks his company helped deploy in Ohio. Using the high-def cameras, doctors at the healthcare facility video-conferenced with high school students in the area, showing videos and answering their questions in real-time.

    Consumer IoT applications, particularly the smart home, may also require fiber broadband. Kevin Morgan, director of cloud and services marketing at ADTRAN, explained how difficult it is to estimate the impact of consumer IoT on the network, especially this early in the market. Another panelist, Kyle Hollifield, senior vice president at Magellan Advisors, suggested future-proofing residential networks with fiber-optics to prepare for the added traffic.

    In fact, network capacity may be critical to the success of the smart home. Hollifield pointed out that if consumers find that their smart home products don’t work because their network can’t handle the traffic, they’ll abandon the devices before trying to re-configure their own networks.

    These predictions may seem speculative, but considering that Cisco predicts consumers will use four-times the amount of data than businesses by 2019 and Gartner says the typical family home could have as many as 500 networked devices by 2022, high-capacity networks are more important to consumers than ever before.

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