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Cisco SPA8000 8-Port IP Telephony Gateway Cisco Small Business Voice Gateways and ATAs Data Sheet #ip #telephony #providers


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Cisco SPA8000 8-Port IP Telephony Gateway Cisco Small Business Voice Gateways and ATAs Data Sheet

High-Density VoIP Gateway for Analog Devices

● Connect up to eight analog devices to your IP network, such as fax, standard phone, or overhead paging system

● Continue to use existing analog phones on your VoIP system

● Excellent for IP Centrex deployments, providing remote provisioning and support for dynamic, in-service software upgrades

● Clear, high-quality voice communication, using standards based voice codec’s and quality of service

Figure 1. Cisco SPA8000 8-Port IP Telephony Gateway

The Cisco SPA8000 8-Port IP Telephony Gateway (Figure 1) is a full-featured analog telephone adapter (ATA) for small businesses, providing enhanced communication services via a broadband connection to the Internet.

The Cisco SPA8000 features eight RJ-11 FXS ports to connect analog telephones to IP-based data networks and includes a single multiport RJ-21 50-pin connector, offering an alternative connection choice when deploying the telephony gateway in varied environments. The device also has one 10/100BASE-T RJ-45 Ethernet interface to connect to either a router or a multilayer switch.

Solid in design, the Cisco SPA8000 is an affordable solution that is ideally suited for use in business and consumer voice over IP (VoIP) service offerings, including call centers and multidwelling environments. Customers can protect and extend their investment by continuing to use their existing analog telephones and teleconferencing equipment.

Installed by the end user and remotely provisioned, configured, and maintained by the service provider, each Cisco SPA8000 converts voice traffic into data packets for transmission over an IP network and uses common standards for voice and data networking for reliable voice and fax operation.

● Toll-quality voice and carrier-grade feature support: The Cisco SPA8000 delivers clear, high-quality voice communication in diverse network conditions. Excellent voice quality in a demanding IP network is achieved via the advanced implementation of standard voice coding algorithms. The SPA8000 is interoperable with common telephony equipment such as voicemail, fax, private branch exchange (PBX), and interactive voice response systems.

● Large-scale deployment and management: The Cisco SPA8000 enables service providers to provide customized services to their subscribers. It can be remotely provisioned and supports dynamic, in-service software upgrades. A highly secure profile upload saves providers the time and expense of managing and preconfiguring or reconfiguring customer premises equipment (CPE).

● Ironclad security: Cisco understands that security for both end users and service providers is a fundamental requirement for a solid, carrier-grade telephony service. The Cisco SPA8000 supports highly secure, encryption-based methods for communication, provisioning, and servicing.

● Eight voice ports (RJ11) for analog phones or fax machines

● Impedance agnostics: eight configurable settings

● Call waiting, cancel call waiting, call waiting caller ID

● Caller ID with name and number (multinational variants)

● Caller ID blocking

● Call forwarding: no answer, busy, all

● Three-way conference calling with local mixing

● Message waiting indication-visual and tone based

● Call back on busy

● Call blocking with toll restriction

● Distinctive ringing-calling and called number

● Off-hook warning tone

● Selective/anonymous call rejection

● Touch-tone phone keypad configuration with interactive voice response (IVR)

● Fax: G.711 pass-through or real-time fax over IP via T.38 (T.38 support is dependent on fax machine and network/transport resilience)

Table 1 contains the specifications and package contents for the Cisco SPA8000 8-Port IP Telephony Gateway. Table 2 compares the SPA8000 with other Cisco Small Business Voice products.

Table 1. Specifications for the Cisco SPA8000 8-Port IP Telephony Gateway

* Note: Many specifications are programmable within a defined range or list of options. Please see the Administration Guide for details. The target configuration profile is uploaded to the SPA8000 at the time of provisioning.

Cisco Limited Warranty for Cisco Small Business Series Products

This Cisco Small Business product comes with a 1-year limited hardware warranty with return to factory replacement and a 90-day limited software warranty. In addition, Cisco offers software application updates for bug fixes and telephone technical support at no charge for the first 12 months following the date of purchase. To download software updates, go to: http://www.cisco.com/go/smallbiz .

Product warranty terms and other information applicable to Cisco products are available at http://www.cisco.com/go/warranty .

Financing to Help You Achieve Your Objectives

Cisco Capital can help you acquire the technology you need to achieve your objectives and stay competitive. We can help you reduce CapEx. Accelerate your growth. Optimize your investment dollars and ROI. Cisco Capital financing gives you flexibility in acquiring hardware, software, services, and complementary third-party equipment. And there’s just one predictable payment. Cisco Capital is available in more than 100 countries. Learn more .

For More Information

For more information on Cisco Small Business products and solutions, visit: http://www.cisco.com/smallbusiness .


Glossary of Call Center and Computer Telephony Terms and Abbreviations at Database Systems Corp #predictive #dialers, #predictive #dialing, #predictive #dialer, #cti, #cti #software, #crm, #crm #software, #telephony, #telephony #software, #call #center, #call #center #software, #computer #telephony, #computer #telephony #software, #customer #relationship #management, #computer #telephony #integration, #acd, #automatic #call #distribution, #ivr, #interactive #voice #response, #predictive #dialer #software, #predictive #dialing #software, #predictive #dialer #system, #predictive #dialing #system, #phone #dialer, #phone #dialers, #ivr #outsourcing, #ivr #systems, #acd #systems, #xml #push, #cti #systems, #crm #systems, #telemarketing, #telemarketing #software


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Thank you for visiting Database Systems Corp. ( DSC )

DSC is a privately held corporation founded in 1978. Headquartered in Phoenix, Arizona, our company develops and markets computer software products and computer telephony systems for a wide variety of industries and government organizations. Database likewise provides consulting services relating to our products including in-house and on-site training, customer support and maintenance, and customized development. DSC has developed the PACER predictive dialer phone system which includes a full featured IVR system and ACD software. Voice broadcasting systems and services are provided by our organization, along with our award winning CRM software solution – Telemation.

Why Choose Database Systems Corp.?

DSC has a proven history of success in our industry with a depth in technical expertise, service, and products that is hard to match. We can provide your organization with reliable and time-tested solutions. Database has weathered the ups and downs of our volatile industry by focusing on our strengths and listening to the needs of our users. Included is a partial list of some of our Customers that we’ve had the privilege to serve.

Glossary of Terms

We have published a list of terms and phrases used frequently throughout our website. In addition when these terms are the subject of a particular webpage in our site, a link is available to go directly to this page where the term may be defined and explained.

Website Glossary of Terms and Abbreviations


Telephone Network #telephony #network


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Telephone Network

Telephone Network

the network of structures and equipment used in telephone communication. A network comprises switching points, central offices, communications lines, and telephone sets. Telephone sets are equipped with rotary dials, key pulsers, or automatic dialers. The communication lines used in telephone networks take the form of aerial wires and cables, underground wires and cables, submarine cables, radio relay systems, optical (laser) systems, and satellite links. In order to use these lines most efficiently, multiplexing equipment (seeLINE MULTIPLEXING ) is used to create a certain number of standard voice-frequency (300 3400 hertz) communications channels. The switching operations necessary in setting up telephone connections are carried out at central offices and at switching points.

Depending on their structure and function, telephone networks in the USSR, as in many other countries, are subdivided into local (rural and urban), area, interarea, long-distance, and international networks. With rural telephone networks, each local central office serves between 50 and 200 subscribers. The local offices are interconnected through a tandem office, and the tandem offices are linked through a central tandem office to a toll office (Figure 1). Urban networks having more than one central office are divided into districts. When the districts are fairly small, that is, serving only tens of thousands of subscribers, the district central offices are interconnected, and each one is linked to a toll office. In larger systems, where each district serves hundreds of thousands of subscribers, lines are used more efficiently and multiplexing is more effective when the district offices are linked to the toll office through a tandem office.

Figure 1. Simplified diagram of a telephone network: (TS) telephone set, (LTO) local telephone office of a rural network, (TO) tandem office, (CTO) central tandem office, (AGO) automatic central office, (ADCO) automatic district central office of an urban network, (TOI) tandem office for incoming calls, (TOO) tandem office for outgoing calls, (CSP 1) first-class control switching point, (CSP 2) second-class control switching point, (TOLO) automatic toll office, and (INTO) international office. The thin solid lines form a local network, the double lines an area network, the heavy solid lines a long-distance network, and the broken lines an international network. The single dotted line represents a direct interoffice trunk.

Usually, the territory of a country is divided into areas according to a numbering plan. The number of areas ranges between 50 and 200, with the USSR having (1975) 160. Each area will have one or two toll offices to handle the incoming and outgoing calls of that area s local central offices. The toll office or offices, together with the communications lines interconnecting the toll office or offices with the local central offices, constitute an area telephone network. Together, a country s area telephone networks constitute an interarea telephone network.

A long-distance telephone network is formed by a country s toll offices, control switching points, and interconnecting communications lines. The control switching points are designed to make indirect connections and to map out alternate routes. In telephone networks where central offices are connected to offices of higher rank, direct interoffice trunks can be used to link any two offices when warranted by the volume of traffic. The introduction of control switching points and tandem offices has made possible a substantial reduction in the number of direct interoffice trunks needed to handle all calls in a given direction with a specified quality of service. A quality of service can be maintained wherein no more than 1 percent of the calls are blocked by busy circuits.

An international telephone network is farmed by all international offices, transit centers for international, including intercontinental calls, and interconnecting communications lines.

Development work on telephone networks is geared toward increasing the level of automation in setting up connections at central offices and switching points and introducing automatic central offices and control switching points that do not need constant maintenance. These offices and switching points will be either electronic or quasi-electronic. With the latter, the control apparatus is made up of electronic components, and the switching of communications lines is done by small, high-speed telephone relays, such as hermetic contacts. Work is also being done on developing adaptive automatic control systems for telephone networks. These systems include devices for representing, monitoring, and correcting the condition of a network; the devices, acting upon information (the dialed number) received from the caller, search the network for the optimum route of setting up the connection. Microelectronics and electronic control computers are being used in telephone equipment. The telephone network in the USSR is being developed as part of the Integrated Automatic Communications System.

REFERENCES

Zhdanov, I. M. and E. I. Kucheriavyi. Postroenie gowdskikh telefonnykh setei. Moscow, 1972.
Lazarev, V. G. and G. G. Savvin. Seti sviazi, upravlenie i kommutatsiia. Moscow, 1973.
Avtomaticheskaia mezhdugorodnaia i sel skaia telefonnaia sviaz . Moscow, 1976.

In the Public Switched Telephone Network. interoperability is uncommon.

MCI’s ability to interconnect with the local telephone network. a network financed by Illinois ratepayers, is critical for MCI to provide Illinois customers a low-cost alternative to Ameritech’s current local telephone service,” said Bill Levis, MCI’s Director of State Regulatory and Governmental Affairs for the central region.

Network applications demonstrated simultaneously on Big Crow through the MP-CDL terminals included multiple simultaneous high bandwidth video streams, video teleconferencing, high-definition video, Voice over Internet Protocol (VoIP) with access to the public switched telephone network and Internet access to the World Wide Web and e-mail.

Optimized use of the switched digital telephone network .

Siemens Stromberg-Carlson will install the Cognitronics McIAS platforms in its telephone network switches for subscribers who use CLASS features such as Selective Call Forwarding, Selective Call Blocking and Customer-Originated Trace.

Commenting on the purchase of shares, Eric Franke, President and Chief Executive Officer of Comstar UTS, said: “The acquisition of additional shares follows on the second public share purchase offer and is in line with the strategy of consolidating our shareholding in Moscow City Telephone Network .

C4C is an all-software, all IP, highly scalable architecture that integrates the telephone network with mobile messaging networks to greatly simplify the mobile interactive process.

Course aim: This course provides an introduction to the principles and operation of circuit switched telephony as used in the Public Switched Telephone Network (PSTN).

TeleContinuity’s technology makes this possible by sending calls through any available circuit on both the public switched telephone network and the public Internet.

OTCBB: IBAS), the global VoIP company(TM), today announced that it has interconnected with Stealth Communications’ Voice Peering Fabric(TM) (VPF), the world’s largest peering network that allows members to exchange voice over Internet Protocol (VoIP) traffic without relying on traditional telephone networks .

Founded by David Beckemeyer, an entrepreneur and former CTO of EarthLink, TelEvolution has developed a new technology that seamlessly joins Voice over Internet Protocol (VoIP) communications with a customer’s existing Public Switched Telephone Network (PSTN) service.

A PCI board or external gateway is necessary to connect the PBX to the public switched telephone network .


Call Center Technology – Voice Broadcasting And IVR Services and Systems #call #center #technology, #call #centers, #ivr, #ivrs, #voice #broadcasting, #answering #services, #computer #telephony, #cti, #acd, #automatic #call #distribution


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Voice Broadcast And IVR Solutions

Database Systems Corp. (DSC) has been in business since 1978 and is a leading technology provider for call centers including automated phone systems as well as hosted phone services. Our phone systems contain state-of-the-art technology that supports voice broadcasting and IVR (interactive voice response) applications.

History Of Success

DSC has been providing its customers with computer technology software and systems since its inception. DSC clients include international corporations, governments, educational institutions, local communities, and small businesses alike. From database design to complete computer system and phone system integration, our products have met or exceeded the expectations of our clients.

Contact DSC to learn more about our call center products and services.

Database Systems Corp. Technology

Database Systems Corp. is unique in that we provide call center phone systems and outsourcing services. Combine this with our experienced application development team, we can deliver both off the shelf solutions and customized turnkey applications.

Phone Systems

To deliver phone applications and services, DSC has developed two series of phone systems. These systems are used exclusively at our own call centers and are provided directly to our clients. Our computer telephony software and systems support as few as four analog phone lines to hundreds of digital lines.

Call Center Outsourcing Services

These centers provide secure and redundant environments for the maximum protection of our outsourcing clients. From small calling campaigns to projects that require broadcasting millions of calls, our call outsourcing center can do the job!

Application Development Services

DSC has a proven record of delivering successful phone applications in a wide variety of industries.

This success can only be achieved through the dedication and skill of our application development team.

Our professionals are experienced in the development of virtually any type of inbound and outbound call application.

For a listing of some of our applications and clients, please visit our IVR applications and voice broadcast applications web pages.

Computer Telephony Products

Computer Telephony Integration (CTI ), is a concept that enables computers to know about and control phone functions such as making and receiving voice, fax, and data calls. The integration of telephone software and computer systems is a major development in the evolution of the automated office. DSC is a leading provider of computer telephony phone systems and software. Our call center softphone places shared telephony functions on the user’s desktop.

Interactive Voice Response

Interactive Voice Response (IVR) automates the personal interaction of telephone callers with the computerized phone system. Automated phone systems have used voice recorded prompts and menus to present information to callers. Touch-tone telephone keypad entries are gathered from the caller to collect information and navigational data.

Database Systems Corp. has developed an award winning IVR phone system that includes our extensive IVR software development library. Using this technology, our experienced staff can develop IVR applications quickly for both turnkey IVR systems or when using our IVR outsourcing services.

Voice Broadcasting

Voice broadcasting is a mass communications technique that can send phone messages by computer to hundreds or thousands of call recipients at once. This technology has both commercial and community applications such as notification and call reminders.

DSC is a pioneer in the development of voice broadcasting systems and in providing voice message broadcasting services. To take an online tour, visit the voice broadcasting demonstration webpage. Also please view the sample voice broadcasting reports webpage.

Manage Voice Broadcasting Using Your Smartphone

DSC now lets you manage your voice broadcasting campaigns using your smartphone. The following easy to use functions are available to smartphone users.

  • Login to your account
  • Select a list of phone numbers to call
  • Select saved recordings to broadcast
  • Record messages by calling our service
  • Start and Stop a voice broadcast
  • Monitor the voice broadcast in progress

The DSC smartphone application now lets you manage any number of voice broadcasts using simple phone commands. Contact DSC to learn more about this simple way to control your voice broadcasting and to obtain a copy of this smartphone application.

Contact Us Today

Contact DSC for a FREE analysis and quote and to learn more about our call center services and phone systems.

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