#omni military loans
Consumer Complaints Reviews
I recently applied for an emergency loan. Just Military Loans took almost 2 weeks to process everything a loan. The first step before anything at all was to set up an allotment and send the company confirmation, which was really strange. After submitting everything they need, they had to speak with my commander. I gave them the number to the commander’s office, but they wanted a DSN phone number, we do not have a DSN phone number since it is a brand new facility. The representative would return phone calls when she wanted, and emails were never returned. After leaving multiple voice mails for the lady, I get a voice mail the next day stating that they were going to cancel my request for the loan due to non-corporation. Yet, every time I attempted to get through, I would be on hold for 30 to 45 minutes.
Finally, they got in contact with the commander and said that the funds would be processed in two days. When I asked when the first payment would be due, the rep said the 1st of November! This way 12 days after we had got approved for the loan, not to mention the time they spent giving us the run around. However, the contract that I signed states first payment would be due in 30 days, December 1st. I left multiple voice message asking for the rep to clarify why the contract said one thing, and she told me something different no one ever called me back. I even emailed the rep on multiple occasions, no one has ever respond. I attempted to contact the companies 800 number, and left a message on their website to receive a phone call back, still no response.
It is now January 1st, and I have yet to get any information. I am not sure who is servicing my loan, where the payment are going, or why they took the payment out 12 days after I received the loan. I will never use this company again, nor would I ever refer any military to them. If I had not really needed the funds at the moment I was ready to cancel the whole thing.