Business VOIP products available for existing TPG Broadband On-net customers:
Once off Setup Fee per Order:
$ 788.76 Minimum total cost for Business VoIP over contract term calculated as: (Contract term 18 months x Business VoIP Package monthly access charge x number of Business VoIP Package ) + (Business VoIP Pay As You Go plan monthly access charge x number of Business VoIP Pay As You Go ) + (Number of VoIP services x $20 Business VoIP Prepayment Outside Included Value ) + (number of TPG Handset x $69) + $ 79.95 Setup + $10 Delivery fee. Minimum total cost for TPG Broadband On-Net in accordance with your existing TPG Broadband On-Net contract.
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Business VoIP Features:
TPG s range of services and features help you making the most out of your Business VoIP service
Voicemail service gives you the capability to divert any incoming calls to your voicemail, or divert calls to your voicemail if not answered within a specified number of rings or if your number is busy.
Callers have the option of reviewing or changing their message. You can also record a customised greeting message to make your voicemail more personal. You can nominate a preferred mobile number to which we can send notification that you have received a voicemail message. More details
Voicemail to Email
Your Voicemail messages will be delivered to your preferred email instantly, so you can grab your important messages anywhere. The voicemail message will be attached to your email as .wav file. More details
Important things you need to know
Critical Information Summary (Business VoIP Package)
Critical Information Summary (Business VoIP Pay As You Go Plan)
Business VoIP service uses VoIP technology and requires an active TPG Broadband On-Net connection with a Static IP address. With VoIP we are able to carry your voice calls in a digital format over the internet and then convert it back to a standard voice call at the other end. If there is a broadband connection outage in your premises due to power or other faults, the Business VoIP service will not work and you cannot make phone calls including “000” emergency calls. TPG Business VoIP does not support Fax, EFTPOS, Back to Base alarms, Line Hunt, Foxtel program purchase, analogue modems and calls to 19/1900 numbers. Business VoIP will only work at the location of your TPG Broadband On-Net service nominated at the time of application. You cannot roam to different locations with Business VoIP service.
TPG Business VoIP Package is a package deal on an 18 month contract which includes 3 VoIP Services with 3 TPG VoIP Handsets. Cancelling any single component of this package is not possible without cancelling the whole package in which early termination charges will apply. The early termination charge is 50% of the monthly charges that would have been paid between the date of cancellation and the end of the contract period, up to a maximum of $350.
If you are still in contract and you wish to change the Business VoIP Package to other TPG plans, you will incur the early termination fee.
The Business VoIP service is discounted based on new customers agreeing to waive the Customer Service Guarantee (CSG). For more information please contact TPG Business Solutions Team on 1300 365 313.
Bandwidth is the total capacity of your broadband connection. Your bandwidth will be shared between the calls you make from your Business VoIP service and other Internet usage (e.g. browsing, video streaming). TPG does not guarantee that you can make concurrent calls at all times. Making concurrent calls is dependent on the available bandwidth of your broadband connection.
Third Party Equipment:
Third party VoIP Handsets & Software clients are not supported and cannot be used with TPG Business VoIP service.
At registration time, you may be able to port your existing service number to TPG or have TPG supply a Direct Inward Dial (DID) number. This service number will be allocated to you based on the standard zone unit of your address. TPG cannot guarantee the allocation of sequential number blocks for your Business VoIP services. We will allocate DID numbers and dispatch the VoIP handsets after the initial payment has been debited from your bank account or credit card. TPG will use its best endeavours to supply the Integrated Public Number Database (IPND) with your address details for the purpose of emergency services (000) calling.
You may be able to transfer your service number from your current phone provider (Telstra, Optus, AAPT, Primus and others) to TPG. We may not be able to port your service number in all circumstances this includes rotary dial numbers, multiple numbers, ISDN & complex service numbers, failure to provide account details, contractual obligations with your existing provider or where we do not have a porting arrangement with your existing provider. You cannot port the telephone number used on your TPG Broadband On-Net service to Business VoIP.
Business VoIP Prepayment Outside Included Value:
All TPG services are prepaid. You must pay the monthly recurring charges in advance. In addition, you must make a prepayment for usage that is not within the included value (if any) for the plan that you have acquired. Your initial prepayment will be $20. After registration, you may nominate how much you wish to prepay but the minimum prepayment is $20. The prepayment will be debited from your nominated bank account or credit card. By acquiring and continuing to use the service, you agree to an automatic top up of your prepayment. The top up will occur when the amount of prepayment falls to below $10. When that happens, TPG will debit a sufficient amount from your bank account/credit card to restore your nominated prepayment amount. If your usage is high, this can occur more than once per month. You authorise TPG to make such debits to your account/credit card. If you do not exceed the Included Value and do not incur any charges that are excluded from your plan, there will be no automatic top-ups. We will send you messages about your usage and the debits during the month. Your service will become inactive if our attempts to debit credit card/bank account to top up your prepayment are unsuccessful. If you do not use the prepayment, it will be forfeited to us when you cancel the service. You agree that no bill will be provided for this service and that direct debiting of your account or charge to your credit card may occur notwithstanding that no bill is provided and that it may occur even though you may not have had the opportunity to check charges at least 10 working days before the debit.
A $10 delivery fee applies if equipment is not collected from TPG’s Head Office. All equipment will be delivered in one package.